Return Policy
- Custom/Drop Ship/Special Order Products/Print on Demand Orders (Non-Stock)
- These items are not eligible for return unless there is a manufacturing defect with the product. Please contact Taylor Promotional Products customer support to discuss return options for defective products.
- Warehoused/Preprinted Inventory:
- If the need arises to return a warehoused/preprinted item, please contact Taylor Promotional Products. Customer Support to discuss the reason for the return and return options. Your TPP representative will complete and provide you with a return authorization form, advise you of any freight liability (if applicable), and issue applicable credit(s) on the card provided at the time of purchase.
- Credit is generally issued within 30 days after receipt of the product in one of the originating. Taylor Promotional Products Distribution Centers. Credit shall be issued against the original order and payment method. Credits are issued at a value not to exceed the original invoice amount.
- Taylor Promotional Products will accept the return of Inventory Goods under the following conditions:
Within 30 days of the invoice date.
- The item(s) must be unused in the original packaging and re-sellable condition.
- A Return Authorization from Taylor Promotional Products must be included in all returned packages. Contact the Taylor Promotional Products Service team for a return authorization form.
- TPP will issue credit(s), based on the original invoice amount and condition of returned merchandise. Freight and handling charges are excluded, unless the return is due to a Taylor Promotional Products error/defect.
- Products returned due to Taylor Promotional Products error shall receive at the customer's option exchange for corrected merchandise or full credit for item(s) purchased including freight and handling charges.